Apprenticeships Standards

Operations or departmental manager Level 5

Occupational Profile  

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

Course Overview and Structure

The course is delivered on-site or online by an allocated personal tutor.

Learners will develop their knowledge skills and behaviours through monthly workshops and 20% off-the job-training to manage teams and projects in line with a private, public or voluntary organisation’s operational or departmental strategy.

Additional 1-1 support sessions will also be available as required. All apprentices must spend a minimum of 12 months on-programme.

End Point Assessment consists of

• portfolio of evidence, work based project and interview